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I have this ticket, or this address, or this situation (pointing to something). What do I do? Where do I go? Can you help me ?
This is a general-purpose request. There is some defined item, like a train ticket or an address. The person asking does not know what to do. The request might be quite broad and could include a flat tyre. There is something that can be specified by pointing. There follows the request for information about what to do.
